Privacy Policy

Privacy Policy for ARETAE

Effective Date: 8th of December 2024

ARETAE ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services or interacting with our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect and process personal information to provide our products and services. The types of information we may collect include:

  • Personal Information: When you place an order, create an account, or contact us, we may collect your name, email address, phone number, shipping address, billing information, and payment details.
  • Transaction Information: We collect details about the products you purchase, the transaction amount, delivery preferences, and order status.
  • Usage Data: We may collect information about how you interact with our website, such as your IP address, browser type, device type, pages visited, and how long you spend on our site.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyse website traffic, and personalise content and advertising. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Fulfilment: To process and fulfil your orders, including arranging payment, shipping, and customer support.
  • Customer Service: To respond to your inquiries, provide assistance, and address issues related to your orders or account.
  • Marketing and Promotions: With your consent, we may send you promotional materials, newsletters, and updates about our products and services. You can opt-out of marketing communications at any time.
  • Website and Service Improvements: To improve the functionality and performance of our website, enhance the user experience, and analyze trends.
  • Legal Compliance: To comply with legal obligations and protect against fraud, illegal activities, or other misuse of our services.

3. How We Share and Disclose Your Information

We may share your personal information in the following situations:

  • Service Providers: We may share your personal information with trusted third-party service providers who assist in operating our website, processing payments, fulfilling orders, or providing customer support. These providers are required to handle your information in accordance with our instructions and applicable privacy laws.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.
  • Legal and Regulatory Obligations: We may disclose your information if required by law or in response to legal requests from authorities (e.g., government agencies, law enforcement).

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. While we strive to use commercially acceptable means to protect your data, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights and Choices

In accordance with the Privacy Act 1988 (Cth), you have the following rights regarding your personal information:

  • Access and Correction: You can request access to and correction of your personal information that we hold. To update your details or request access to your information, please contact us using the details provided below.
  • Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails by following the unsubscribe link in any marketing communication or by contacting us directly.
  • Managing Cookies: You can manage cookie preferences through your browser settings. Disabling cookies may impact your experience on our website.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed for these purposes, we will securely delete or anonymise it.

7. International Transfers

Aretae operates in Australia, but may transfer your personal data to third-party service providers or affiliates located outside Australia. We will take appropriate steps to ensure that your personal information is protected when transferred internationally, in line with applicable data protection laws.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we update the policy, we will revise the "Effective Date" at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to make a complaint about how we have handled your personal information, please contact us at:

Aretae Customer Support
Email: HELLO@ARETAEGIFTING.COM

You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have violated your privacy rights.